Frequently Asked Questions

Q1. What is Indroyal Furniture Company Private Limited?

A: Indroyal Furniture is a leading furniture manufacturing and retail company headquartered in South India. We offer a wide range of high-quality furniture solutions for homes, offices, and commercial spaces, blending aesthetics with functionality and durability with 100% customization.

Q2. Does Indroyal have its own manufacturing facility?

A: Yes. Indroyal has advanced manufacturing units equipped with modern machinery, skilled craftsmen, and a robust quality control system to ensure the finest finish and structural integrity of every product.

Q3. Where can I find Indroyal showrooms?

A: Indroyal operates showrooms across Kerala, Tamil Nadu, and selected South Indian cities. Visit our Store Locator on www.indroyal.com for the nearest outlet.

Q1. What types of furniture do you offer?

A: Our product range includes:

Living Room: Sofas, recliners, centre tables, TV units, Home Theatre furniture

Dining Room: Dining sets, crockery units, bar cabinets

Bedroom: Beds, wardrobes, dressers, mattresses

Office Furniture: Workstations, executive desks, conference tables

Modular Solutions: Kitchen cabinets, wardrobes, storage units

Hospitality & Institutional Furniture: Custom-made furniture for hotels, hospitals, and schools

Q2. Are the designs customizable?

A: Yes. We offer customized furniture solutions tailored to your space, usage, and aesthetic preferences. Our team works with you on materials, finishes, dimensions, and functionality.

Q1. What materials are used in Indroyal furniture?

A: We use a mix of:

Solid wood: Teak, Rubber wood, Mahagony, Acacia etc (for strength and classic appeal)

Engineered wood:, Plywood, HDHMR, HDF (for cost-effective durability)

Metal: Powder-coated steel and aluminium (for office and modular units)

Upholstery: Premium fabric, leatherette, genuine leather

Foam & Cushioning: High-density PU foam for lasting comfort

Q2. How do I care for Indroyal furniture?

A: Avoid direct sunlight and excessive moisture.

Use a soft, dry cloth for cleaning.

Avoid abrasive cleaners or sharp objects.

For wooden surfaces, periodic polishing with wood-safe polish is recommended.

Q1. Do Indroyal products come with a warranty?

Yes. All Indroyal furniture comes with a Limited Warranty covering manufacturing defects. Warranty terms vary by product category:

Warranty Summary

Solid Wood Furniture: 5 Years - Structural defects, cracks (non-user caused)

Engineered Wood Products: 3 Years - Manufacturing defects, warping

Office Furniture: 3 Years - Hardware, mechanism, frame

Upholstered Sofas & Recliners: 2-5 Years - Frame (5 yrs), Upholstery (1 yr)

Mattresses: 5 Years - Manufacturing defects

Modular Kitchens/Wardrobes: Up to 15 Years - Cabinets & doors

Hardware & Appliances: OEM Warranty - Manufacturing defects

Note: Warranty does not cover:

Damages due to misuse, wear and tear, or poor maintenance

Water damage, termites post-delivery, or physical damage

Upholstery fading due to sun exposure

Use of third-party accessories or improper installation

Q2. How do I claim warranty service?

Contact our customer support with your invoice copy, product photos, and a brief description of the issue. Our team will inspect and guide you through the resolution process.

Q1. How do I place an order?

A: Orders can be placed:

Through any Indroyal showrooms

Through premium furniture dealer outlets which are our authorised dealers.

Q2. Do you provide home delivery and installation?

A: Yes. We offer free or paid delivery based on the order value and location. Installation is provided by trained professionals for all RTA products

Q3. What is the estimated delivery time?

A: In-stock items: 3-7 business days

Standard products not in stock: - 15 days

Customized orders: 4-6 weeks depending on complexity

Bulk/Institutional orders: As per project schedule

Q1. What is your return policy?

A: We accept returns only for:

Manufacturing defects

Transit damage (reported within 48 hours) Customized or made-to-order furniture is not returnable unless there is a defect.

Q2. Can I cancel an order?

A: Cancellation is allowed only within 24 hours of placing the order for in-stock items. For custom orders, cancellation after production begins may attract a deduction.

Q3. How are refunds processed?

A: Approved refunds are processed within 7-10 working days via the original payment method.

Q1. What payment methods are accepted?

A: We accept:

Debit/Credit cards

UPI and Wallets

Bank Transfers

Cash on Delivery (for select locations)

EMI options (through finance partners)

Q2. Are EMI options available?

A: Yes. EMI and zero-cost financing are available through select banks and NBFCs. Please ask our showroom staff for eligibility and offers.

Q1. Do you provide service after the sale?

A: Yes. We provide:

Repair or replacement under warranty Paid servicing or refurbishing outside warranty

AMC (Annual Maintenance Contract) for office and modular installations

Q2. How do I contact customer support?

A: Phone: +91-9446494607

Email: [email protected]

Website: www.indroyal.com Our support team is available Monday to Saturday, 10:00 AM - 6:00 PM.

Q1. Do you offer franchise or dealership opportunities?

A: Yes. We welcome expressions of interest from individuals and businesses seeking to open Indroyal franchise showrooms or become authorized dealers.

Contact: +91-9446494607 or [email protected]

Q2. Do you undertake bulk or turnkey projects?

A: Yes. Indroyal has extensive experience in delivering custom-designed furniture solutions for:

Hotels and resorts

Corporate offices and institutions

Hospitals and educational campuses

We offer end-to-end service: design, production, logistics, and on-site installation.