Privacy Policy

Privacy Policy

Effective Date: 01-04-2025

Version: 1.0

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website or interact with our services. We comply with the Digital Personal Data Protection Act, 2023 (India), GDPR, and other applicable global data protection laws.

1. Definitions

“Personal Data”

Any data that can identify you directly or indirectly (name, email, phone number, device information, etc.).

“Processing”

Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

“Data Principal / Data Subject”

The individual whose personal data is collected (you).

“Data Fiduciary / Data Controller”

The entity responsible for determining how and why your data is processed (we/us).

2. Personal Data We Collect

We collect the following categories of data:

A. Information You Provide

·         Name

·         Email address

·         Phone number

·         Messages submitted via contact forms

·         Any information shared voluntarily

B. Automatically Collected Technical Data

·         IP address

·         Browser type & version

·         Device identifiers

·         Pages visited, time spent, and referring URLs

·         Cookies and similar tracking technologies

C. Optional / Purpose-Based Data

·         Service-related information

·         Feedback or survey responses

We collect only the minimum data required for lawful purposes.

3. Legal Basis for Processing (DPDP & GDPR)

We process your personal data based on one or more of the following grounds:

1.      Consent – You have given informed consent.

2.      Performance of a Contract – To provide products/services you requested.

3.      Legitimate Interests – For website security, improvement, or preventing fraud.

4.      Compliance with Law – Where required under applicable laws.

4. Purpose of Processing Your Data

Your data is used for the following legitimate and necessary purposes:

·         To respond to enquiries and provide customer support

·         To deliver and improve our services

·         To process transactions or communication requests

·         To enhance website performance and security

·         To send service-related updates or alerts

·         To comply with legal obligations

We do not use your data for purposes incompatible with those listed above.

5. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

·         Improve user experience

·         Remember user preferences

·         Analyse website traffic

·         Enhance security

You may disable cookies in your browser settings. Some features may not function optimally if disabled.

6. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data.

We may share data only with:

·         Service providers (hosting, analytics, email delivery)

·         Payment processors (if applicable)

·         Legal authorities (only if required by law)

All third parties are bound by confidentiality and data protection obligations.

7. International Data Transfers (GDPR Requirement)

If your data is transferred outside India or the EU, we ensure appropriate safeguards such as:

·         Standard Contractual Clauses (SCCs)

·         Adequate protection as per applicable law

8. Data Retention

We retain your data only as long as necessary to:

·         Fulfil the purposes stated in this Policy

·         Comply with legal or regulatory obligations

·         Resolve disputes

After the retention period, the data is securely deleted or anonymised.

9. Your Rights

A. Rights under India’s DPDP Act

·         Right to access information

·         Right to correction and erasure

·         Right to grievance redressal

·         Right to nominate another person in case of incapacitation

B. Rights under GDPR

·         Right to access

·         Right to rectification

·         Right to erasure (“Right to be forgotten”)

·         Right to restrict processing

·         Right to object

·         Right to data portability

·         Right to withdraw consent at any time

You may exercise your rights by contacting us using the details below.

10. Data Security

We implement strong administrative, technical, and physical security measures, including:

·         SSL/TLS encryption

·         Access control and authentication

·         Regular security audits

·         Secure data storage and transfer practices

Despite these safeguards, no method of transmission is 100% secure.

11. Children’s Privacy

Our website is not intended for children under 16 years. We do not knowingly collect data from minors.

If you believe a minor has submitted data, please contact us for prompt removal.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Users are advised to exercise caution before providing information on such sites.

13. Updates to This Privacy Policy

We may update this Policy periodically.

The “Effective Date” above will reflect the latest version. Continued use of our website constitutes acceptance of the updated policy.

14. Contact & Grievance Redressal

For enquiries, rights requests, or complaints, contact:

Data Protection Officer / Grievance Officer

Name: Biju Prasad, Chief Compliance Officer

Email: [email protected]

Address: Royal Plaza, Pattom, Thiruvananthapuram - 695004

We will respond in accordance with DPDP and GDPR timelines.